Shipping policy
Shipping Policy
At Om Saravanabhava Handicrafts, we strive to deliver your orders as quickly and efficiently as possible. Please read our shipping policy carefully to understand our processing and delivery timelines.
1. Office Hours & Customer Support
Working Hours:
Monday to Saturday
10:00 AM – 1:00 PM & 2:00 PM – 6:00 PM
Customer Support Contacts:
Phone Support: +91 94446 04979
WhatsApp Support: +91 94446 04979
Email Support: omsaravanabhavahandicrafts@gmail.com
We will assist you with queries only during our working hours. If you contact us outside these hours, we will respond the next working day.
For faster support, we recommend reaching out via WhatsApp (+91 94446 04979) or Email (omsaravanabhavahandicrafts@gmail.com).
2. Order Processing & Dispatch
All orders are dispatched within 12 hours to 3 working days from the time of order placement.
Once dispatched, delivery time varies depending on your location:
| Location | Delivery Timeframe |
| Within Tamilnadu | 1 - 4 Working Days |
|
South India (Karnataka, Kerala, Andhra Pradesh, Telangana) |
3 - 5 Working Days |
| North India | 5 - 8 Working Days |
|
Remote/Special Locations (Borders, Villages, etc.) |
4 - 15 Working Days |
3. Shipping Partners
We partner with reliable courier services for fast and secure deliveries:
| State/Region | Courier Partner |
|---|---|
| Tamil Nadu | ST COURIER |
| Kerala | Delhivery |
| Karnataka | DTDC / Delhivery (based on pincode) |
| Andhra Pradesh & Telangana | DTDC / Delhivery (based on pincode) |
| North India | DTDC / Delhivery (based on pincode) |
- If you have a specific courier preference, mention it in your order notes before checkout.
- Shipping delays may occur due to public holidays, natural calamities, strikes, or courier partner issues.
4. Order Tracking & Updates
- Once your order is dispatched, you will receive a tracking number via WhatsApp & Email.
- Tracking details will be updated within 2 hours of dispatch.
- If an item goes out of stock after placing the order, we will notify you within 1 - 5 working days and provide alternate options or a refund.
Thank you for shopping with OM SARAVANABHAVA HANDICRAFTS ! We appreciate your trust in us and will ensure a seamless shopping experience.